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Imaging Technician

Company: Beneficial Talent Source
Location: Daytona Beach
Posted on: June 17, 2022

Job Description:

Job Description Job Title : Associate Technician, Desktop Support Compensation : $18 per hour - Paid Weekly Hours : Monday - Friday Location : TTEC / Daytona Beach, FL - 260 Jimmy Ann Dr, Daytona Beach, FL 32114 ttec is seeking an Associate Technician, Desktop Support to join our Site Technology Operations team. Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services. What you will be doing: This is a level 1 position into the information technology field. This position provides technical support to desktop systems, software installs, and routine imaging and deployment tasks. Resolves desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Troubleshooting SCCM imaging failures and incorrect behavior after user login. This position requires excellent time management skills and can work well under pressure. Essential Duties & Responsibilities: Provide technical support by trouble shooting PC hardware and software. Perform administrative functions as required. Monitor and resolve all Service Now tickets within established service level agreements. The ability to learn and utilize established tools and resources. Understand and enforce TTEC GISR security policies and procedures. Complete assigned tickets within established service level agreements. Monitor email box for ticket and status requests, updates, and escalations. Must work with a high level of urgency on escalated tickets. What skills you will need: Experience in PC hardware and software installation, configuration, and troubleshooting. Technical degree or technical certification preferred but not required. Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required. Acts with professionalism and a positive attitude. Must be able to work as part of a cohesive team and self-driven to accomplish goals. Ability to adapt to an ever-changing and fast-paced environment. Excellent communication and problem-solving skills within a team environment. Able to bring alternative solutions to common technical problems Who We Are: TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments---Consulting, Technology, Care and Growth---to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech---s business processes and operations. Company Description TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world---s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values, our Environmental, Social, and Governance ("ESG"), and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

Keywords: Beneficial Talent Source, Daytona Beach , Imaging Technician, Accounting, Auditing , Daytona Beach, Florida

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