Director, IT Infrastructure & Security

Company: Halifax Hospital Medical Center
Location: Daytona Beach
Posted on: August 7, 2022

Job Description:

Overview:
Halifax Health is seeking a Director of Infrastructure and Security for the IT Department.

Summary:
The Director of Infrastructure and Security is a senior member of the IT leadership team. Reporting to the Vice President and Chief Information Officer, the Director will be responsible for overall technical strategy and information security. This role will be responsible for all technical and security operations. Along with guidance and support from the Chief Information Officer, this role will be responsible for the execution of the Halifax Health IT strategy

Job Qualifications:
Requires a bachelors degree in Information System, Business, or other relevant discipline. Masters degree is preferred.CISSP preferrred.At least ten years of progressive experience in managing functions and departments dealing with information handling, workflow, and resources.Five or more years of direct management of an IT department is preferred.Three or more years of experience in a health care setting is essential, preferably with experience in roles involving operations management, project management, resource management, vendor management, and relationship management. Experience should also include substantial exposure to COTS and outsourced computer systems, multiple hardware platforms, and integrated information and communications systems.Specific experience with clinical, financial, and patient access information systems is desirable.Comprehensive knowledge of:Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. These include, but are not limited to, knowledge of strategic and operational planning, health care economics, personnel administration, federal, state, and local laws, marketing, financial and cost analysis, trends in the health care industry, and primary health care administrative theory and practiceInformation technology methods and procedures, such as software & project life cycles, from requirements analysis, feasibility studies, and functional requirements definition, to pilot testing, execution, and operational managementHardware and software characteristics of industry standard computer system architectures and database management systems, and a general understanding of common system features and integration capabilitiesSystems design and development processPortfolio management and project management methodology and toolsBusiness process analysis and redesign tools and techniquesApplicable external regulatory requirements (ex: JCAHO, HIPAA, NIST) and their implications for information systems and business functionsData Center computer operations, cloud computing, general understanding of hardware platforms, backup and recovery methods, enterprise connectivity, information security, and associated support operationsA keen understanding of customer service operations, including call center activities, monitoring, and measuring service levels, and field service operations.Proven skills in:Written and verbal communicationBudget preparation and managementPlanning and organizing multiple initiatives simultaneouslyManagement and leadership of professional IT personnelInterpersonal relationship building with peer leaders and end-users at all levels of the organizationInterfacing with end users and key customersUse KPIs to manage IT operations.Demonstrated ability to:Relate to all levels of the user communityMotivate and educate other team members; create and motivate behavioral changePlan, implement and support systems in a fast-paced, complex health care environmentSet and manage prioritiesComprehend complex technical subjects and translate technical language to lay audiencesDeliver effective presentationsLink and apply complex technologies to business strategies.

Job Duties and Responsibilities:
Provide tactical planning, development, evaluation, and coordination of the information and technology systems for the health care network.Report to the CIO and supervise the organizations information technology staff to include the Network Teams, Platform Teams, and IT Security Teams.Responsible for the management of all information and communications systems and projects and ensuring the continuous delivery and operation of integrated clinical and administrative information systems.Responsible for coordination, facilitation, and consultation with all health care administrative staff regarding information systems, telecommunications, clinical, business and patient management systems initiatives.Ensure that the environment is current with the information systems standards set by the Joint Commission for Accreditation of Healthcare Organizations (JCAHO) and other applicable regulatory entities.Support the strategic plan of the health care enterprise by facilitating an annual project planning process in conjunction with the budget cycle. Review, prioritize and present the information technology project management portfolio to the Technology Advisory Council (TAC). Provide support for the approved Enterprise Project Plan through day-to-day management of IT operations.Develop, coordinate, guide and maintain IT operational plans in support of the overall clinical/patient-focused mission and business strategy. These plans define a vision for meeting current and future information and technology needs for the health care network, while ensuring alignment and integration of IT with the overall vision, mission, and values of the enterprise.Manage the development and maintenance of the system architecture, to include the definition of standards and protocols for data exchange, communications, software, and interconnection of health care network information systems.Provide advice on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.Work closely with the CIO, Procurement and Legal entities to negotiate IT acquisition contracts, soliciting involvement and participation of other management team members as appropriate.Determine pertinent information required by management in making effective decisions. Ensure that the gathering, processing, distribution and use of this information occurs in a timely, accurate and cost-effective manner through on-going review and education programs at management and user levels.Promote and oversee relationships between the health care networks IT resources and health system affiliates.Through collaboration with other Halifax Health leaders, continually expand knowledge of Halifax Health clinical and business processes.Act as an integral member of the Halifax Health IT Disaster Recovery Team, participating in the development and execution of Halifax Health disaster recovery plans and procedures.Promote and adhere to departmental and organizational information security policies, standards, and procedures.Approve, coordinate, and control all projects related to selection, acquisition, development, and installation of major information systems for the health care enterprise.Develop and maintain an appropriate organizational structure capable of supporting the information needs of operating entities through appropriate and cost-effective information technology.Develop and maintain corporate IT policies and standards relating to the acquisition, implementation, and operation of information technology and communication systems.Establish IT service level agreements with user organizations and monitor IT systems performance to assure service levels are being met.Research and evaluate alternatives for the enhancement or re-engineering of IT.Develop, coordinate, and manage the incorporation of enhancements to and reengineering of the health care network systems, in keeping with the needs and objectives of the enterprise.Provide quality service to end users in needs analysis, solution recommendation, vendor selection, implementation, training, and post-installation support.Establish key metrics for effectively managing IT operations.Ensure that enterprise information systems operate according to internal standards, external accrediting agency standards, and legal requirements.Responsible for the recruitment, development, motivation, and retention of assigned management staff conforming to budgetary objectives and personnel policies. This shall be accomplished through the consistent practice of sound human resources concepts, thereby achieving teamwork, mutual respect, maintenance of the highest level of professionalism and a stake in the organization's success.Ensure appropriate recruiting, development, training, and orientation programs for the organization are in place to attract, retain and develop a stable workforce trained to support information services.Establish annual resource management policy, and monitor workload and resource utilization, ensuring no resources are consistently overallocated.Develop and monitor the annual operating budgets for areas of responsibility, consistent with programmatic plans and established financial guidelines.Develop and monitor capital budgets associated with approved IT and other enterprise projects.Develop and maintain policies and standards aimed at minimizing costs related to the acquisition, implementation, and operation of IT systems.Maintain contact with IT suppliers and maintain knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluate alternatives, perform appropriate cost benefit analysis, and recommend solutions that minimize costs commensurate with acceptable risks.Review health care network-wide hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate. Develop, when possible, health care network-wide master purchase or lease agreements for hardware, software, maintenance, and telecommunication services.

About Us:
Recognized as one of the 50 Top Cardiovascular Hospitals in the United States by IBM Watson Health, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the areas largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in womens health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the areas only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks. For more information, visit halifaxhealth.org.

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