Assistant Front Desk Manager
Company: Shaner Corporation
Location: Daytona Beach
Posted on: September 19, 2023
- Be available to work a flexible schedule, including weekends,
holidays, and varied shifts. - Maintain complete knowledge of hotel
features, room types, rates, room availability, and expected
arrivals/departures. - Handle guest complaints ensuring guest
satisfaction. - Help train and develop hotel team members and
ensure all required training is complete according to standards. -
Review the daily business levels, anticipate critical situations,
and plan effective solutions to best expedite these situations. -
Maintain complete working knowledge of Night Audit procedures and
provide training to employees as needed. - Assist staff with their
job functions to ensure optimum service to guests. - Monitor and
maintain cleanliness, sanitation, and organization of assigned
areas. - Monitor and ensure that all cashiering procedures comply
with accounting policies and standards. - Other duties as assigned.
Responsibilities Maintains a high quality of services offered to
guests through the management of the functional areas of
reservations, registration, bell services, telephone services and
guest accounting to always maximize room revenue and maintain
established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management
philosophy which serves as a guide to respective staff.
Qualifications - Minimum 1 year of front office management
experience in the hospitality industry. - Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. - Ability to satisfactorily
communicate with guests, management, and co-workers to their
understanding. - High school graduate or equivalent, some college
preferred. - Bilingual English/Spanish a plus. - Knowledge of local
activities and attractions appropriate for clientele.
Keywords: Shaner Corporation, Daytona Beach , Assistant Front Desk Manager, Executive , Daytona Beach, Florida
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