Assistant General Manager
Company: Extended Stay America
Location: Orlando
Posted on: May 3, 2025
|
|
|
Job Description:
The Assistant General Manager ("AGM") assists the General
Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing
hotel day-to-day operations, assures optimum performance and
continual improvement in guest satisfaction and associate
satisfaction. The AGM is hands on in managing the hourly staff,
including scheduling, directing and overseeing their daily
activities and training. The AGM is expected to provide leadership
to the staff to promote an exceptional workplace. The AGM also must
ensure that safety and security procedures are in place in
accordance with company guidelines and standards for all associates
and guests.
MAJOR / KEY JOB DUTIES
Demonstrates and promotes 100% commitment to providing the best
possible experience for our guests.
Become trained in all managerial functions and operations at the
hotel level.
Ensures all associates are properly onboarded, trained and complete
ESU required training timely.
The associate must promote compliance with company policies and
procedures, including but not limited to the prompt reporting of
all safety and security issues directly to the manager or to the
appropriate authorities.
Upholds and drives compliance with policies, rules, and standards
(including but not limited to the safety and security guidelines)
at the property level.
Ensure associates at the property are driving company initiatives
to increase revenue, lower costs and increase guest and associate
satisfaction.
Serves as first level of management contact for guest service
issues. Resolves guest issues in a timely manner and determines
whether to escalate to GM/MUGM as needed.
The AGM must demonstrate professionalism and embrace ESA's service
culture and treat all guests and associates with the utmost of
respect and kindness.
Daily interaction with the guests to identify quality lead
generation and assist guests with future travel needs.
Assists in maximizing revenues and flow through to GOP to meet or
exceed budgeted EBITDA.
OTHER DUTIES
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly
required to remain stationary; navigate the hotel and parking lot;
reach, handle, and detect tools, objects and controls; and detect
scent and sounds.
Occasionally bend, kneel or crouch.
Occasionally push, pull, lift and/or move up to 25 pounds.
While performing the duties of this job, the associate frequently
works in outside weather conditions (depending on hotel).
Occasionally works in wet humid conditions near moving mechanical
parts, in the presence of fumes or airborne particles and toxic or
caustic chemicals and risk of electrical shock.
The work environment typically will be at moderate to loud noise
levels.
The associate may be asked to travel to help additional locations
within a reasonable geography, or to cover additional sites during
another manager's absence.
MINIMUM QUALIFICATIONS
Prior hotel experience in a hospitality or retail establishment is
required.
High School Diploma or General Education Degree (GED); or one to
three months related experience and/or training; or equivalent
combination of education and experience.
PREFERRED QUALIFICATIONS
ESA Management, LLC is an Equal Opportunity Employer. It is the
policy of ESA Management, LLC to treat applicants and associates in
all aspects of the employment relationship without regard to race,
color, religion, creed, sex, pregnancy, age (as defined under
applicable law), national origin or ancestry, disability status,
veteran status, genetic information or any other characteristic
protected by federal, state or local laws.
Keywords: Extended Stay America, Daytona Beach , Assistant General Manager, Executive , Orlando, Florida
|
Click
here to apply!
|
