DaytonaBeachRecruiter Since 2001
the smart solution for Daytona Beach jobs

Operations Admin IFA - S

Company: H&R Block
Location: Daytona Beach
Posted on: October 15, 2020

Job Description:

What you'll do... Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office's operations. Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency. Day to day you'll

  • Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
  • Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
  • Review and verify invoices and prepares payment in Coupa for the DOC's approval.
  • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers' needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
  • May remote into office computers in order to resolve technical issues
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
  • Use software solutions and computer systems to accurately document and track customer contacts.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attends training related to the effective and efficient performance of job duties.
  • Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor. About H&R Block... We're here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company one that defined an industry and is now leading its transformation. What you'll bring to the team... Education:
    • High school diploma or equivalent Work Experience:
      • 1-3 years Administrative experience
      • Customer service experience
      • Demonstrated decision making, analytical and problem-solving skills.
      • Demonstrated organization, prioritization and project coordination skills.
      • Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
      • Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.
      • Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.
      • Experience working with Windows Environment

Keywords: H&R Block, Daytona Beach , Operations Admin IFA - S, Hospitality & Tourism , Daytona Beach, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver
Description: Delivery Drivers primary responsibility is to deliver sandwiches to customers in the designated delivery area. Drivers are expected to check all products for accuracy against quality standards and deliver (more...)
Company: Jimmy John''s
Location: Winter Springs
Posted on: 10/27/2020

Operations Admin Assistant - S
Description: What you'll do... JOB SUMMARY: Responsible for providing administrative support within a District or Districts in the areas of operational support, ordering supplies, hiring support and general administrative (more...)
Company: H&R Block
Location: Orlando
Posted on: 10/27/2020

Immediate Openings Available - Merchandisers - No experience Needed
Description: Mondelez International is NOW HIRING - Immediate Openings Available br br br br Minimum age requirement for this opportunity is 18 years old br
Company: Mondelez International
Location: Melbourne
Posted on: 10/28/2020


Home Nightly CDL A OR B Delivery Driver Full Benefits
Description: br br br Home Nightly CDL A OR B Delivery Driver Full Benefits br br Driver advantages: br ul li No Overnight Travel br li Industry Leading Wages Paid Weekly br li Full Benefits (more...)
Company: Argos USA
Location: Daytona Beach
Posted on: 10/28/2020

Housekeeper (SNF)
Description: Description: Housekeeper, Skilled Nursing Facility The Commons at Orlando Lutheran Towers is an affiliate of the Orlando Senior Health Network, a remarkable Continuing Care Retirement Community located (more...)
Company: Orlando Senior Health Network
Location: Orlando
Posted on: 10/27/2020

Customer Service Representative - Work from Home
Description: Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.We're (more...)
Company: TTEC
Location: Port Orange
Posted on: 10/28/2020

Housekeeper Part-Time Flex - Sawgrass Marriott Golf Resort & Spa (18002Y0C)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Jacksonville
Posted on: 10/28/2020

Multi-Channel Transmission Systems Operator-Maintainer
Description: For the military to make strategic decisions, they depend on having the right information when they need it. Multi-Channel Transmission Systems Operator-Maintainers ensure the communication to make these (more...)
Company: Army National Guard
Location: Jacksonville
Posted on: 10/28/2020

Event Security - Licensed Guest Services
Description: WESS, A GardaWorld Company, is a nationwide provider of crowd management services. Our team of professionals provide guest service, event security, and 24/7 security personnel to stadiums, arenas, convention (more...)
Company: WESS Event Services
Location: Casselberry
Posted on: 10/27/2020

Immediate Openings Available - Merchandisers - No experience Needed
Description: Mondelez International is NOW HIRING - Immediate Openings Available br br br br Minimum age requirement for this opportunity is 18 years old br
Company: Mondelez International
Location: Jacksonville
Posted on: 10/28/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Daytona Beach RSS job feeds