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Company: The Daytona Hotel
Location: Daytona Beach
Posted on: September 18, 2022

Job Description:

Job Description - Guest Room AttendantJob Title: Guest Room Attendant FLSA Status: Non-ExemptDepartment: Rooms Division EEOC Classification: Service WorkerSupervised By: Executive Housekeeper orHousekeeping SupervisorSupervises: Not ApplicableShaner is an Equal Opportunity Employer and Drug Free WorkplaceGeneral Responsibilities:Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting anymaintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guestrooms.Qualifications (Essential): Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.Qualifications (Desired): Experience in cleaning hotel guest rooms. Prior guest relations training.Knowledge of proper chemical handling. High school graduate or equivalent.Skills: Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy,cooperativeness and work with a minimum of supervision. Ability to endure abundant physical movements in carrying out job duties Ability to ensure security of guest room access and hotel.Standard Requirements: 1. Supports the Mission, Values and Vision of Shaner, Franchise, and the hotel.2. Ensures an atmosphere which allows for the privacy, dignity and well-being of all guests and employees in a safe,secure environment.3. Supports, cooperates with, and implements specific procedures and programs for: a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, riskmanagement, and security, report and/or correct unsafe working conditions, equipment repair andmaintenance needs.b. Confidentiality of all data, including guest, employee and operations data.c. Quality Assurance and compliance with all regulatory requirements.d. Compliance with current law and policy to provide a work environment free from sexual harassment andall illegal and discriminatory behavior.4. Supports and participates in common teamwork: a. Cooperates and works together with all co-workers; plan and complete job duties with minimalsupervisory direction, including appropriate judgment.b. Uses tactful, appropriate communications in sensitive and emotional situations.Revised September 2014 Page 1FormsJob Description - Guest Room Attendantc. Follows up as appropriate with supervisor, co-workers or guests regarding reported complaints, problemsand concerns.d. Promotes positive public relations with guests and employees.e. Completes requirements for in-service training, acceptable attendance, uniform and dress codes includingpersonal hygiene, and other work duties as assigned.Essential Functions: (Include the following. Other job related duties may be assigned.) Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet theneeds of the Company's business operations. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cooperates with Managers and Supervisors and completes any requests from them as soon as possible. Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. Wears appropriate uniform, footwear, and name tag. Meets standards at all times. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Places proper signage when applicable. Performs turn-down service. Updates status of rooms cleaned on assignment sheet. Returns and restocks cart at end of shift. Handle guest complaints, ensuring guest satisfaction. Reports any damages or maintenance problems to the Supervisor. Turns over any lost and found items from guest rooms to the Supervisor. Complete additional deep-cleaning / seasonal cleaning functions as assigned.Supervisory Responsibilities: This job has no supervisory responsibilities.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.While performing the duties of this job, the employee is regularly required to stand and reach with hands and arms. Theemployee frequently is required to walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. Theemployee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performingthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and toxic orcaustic chemicals. The employee is occasionally exposed to outside weather conditions. The noise level in the workenvironment is usually moderate.Revised September 2014 Page 2FormsJob Description - Guest Room AttendantReceipt and Acknowledgment: I acknowledge and understand that: Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of anykind, and that my employment is at-will. The job description provides a general summary of the position in which I am employed, that the contents of this jobdescription are job requirements and, at this time, I know of no limitations which would prevent me from performingthese functions with or without accommodation. I further understand that it is my responsibility to inform my supervisorat any time that I am unable to perform these functions. Job duties, tasks, work hours and work requirements may be changed at any time. Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies,procedures, rules and regulations of the Hotel and Shaner. I have read and understand this job description. Job Type: Full-timePay: From $13.00 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to Friday Weekend availabilityWork Location: One location

Keywords: The Daytona Hotel, Daytona Beach , Housekeeping, Hospitality & Tourism , Daytona Beach, Florida

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