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Customer Service Representative $15-$16/hr

Company: Aston Carter
Location: Daytona Beach
Posted on: September 19, 2022

Job Description:

Description:
Mortgage Servicing Class of 25

Training: 2 weeks fully on-site in Daytona Beach from 9:30am to 6pm

After training, the schedule will be 11:30am to 8pm, Monday through Friday. Overtime is optional, not mandatory

After training, they will shift to a hybrid schedule. 3 days in the office, 2 days from home. Flexible with the days that they can work in the office.

Responsibilities:
- Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
- This person will be responsible for handling inbound calls pertaining to mortgage servicing questions.
- Process payments, insurance documents and other items
- Will receive questions from borrowers, insurance agents and financial institutions.
- When they are not taking calls on the insurance line, they will be taking calls on the mortgage lines (which are easier)
- The CSR must be able to multi-task between various systems to research and document the phone calls.
- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
- Outbound calls are also often necessary.
- Update system notes to reflect first call resolution and any important information as necessary
Skills:
customer service, customer support, customer service skills, mortgage, contact center, insurance, call center, bilingual
Top Skills Details:
customer service,customer support,customer service skills
Additional Skills & Qualifications:
MUST HAVE:
- at least 6+ months of customer service experience. (Call Center Preferred but not required) Retail is sufficient
- efficient in using a windows PC computer and navigating their software system (super easy to learn)
- typing: at least 35 WPM
- good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
- **internet connection** - (**NEEDS TO BE HARDWIRED TO MODEM, WIFI ONLY WON'T WORK)
- reliable transportation (must be willing to work hyrbid)

NICE TO HAVE:
- call center experinece in a Mortgage or insurance setting ($1 increase in pay)
- Spanish speaking agents (not required to write/type in spanish) ($2 increase in pay)

DQ'S:
- no active internet connection
- unable to work in the office
- poor communication skills

PERSONALITY
- tone of voice and communication skills are very important for this role
Experience Level:
Entry Level


About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Daytona Beach , Customer Service Representative $15-$16/hr, Hospitality & Tourism , Daytona Beach, Florida

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