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Bilingual Healthcare Customer Service and Sales Representative - Spanish

Company: TTEC
Location: Daytona Beach
Posted on: July 8, 2019

Job Description:

Job Details Company Overview When everything's connected, how we connect is everything. and we'd like to connect with you too! Connect your compassionate nature, service orientation and previous customer service experience to a new career as a Bilingual Healthcare Licensed Insurance Agent with TTEC in Daytona Beach, Florida. TTEC is offering you the chance to be paid to learn a new career and gain your license all on us. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading. As a TTEC Customer Experience Champion, You'll Enjoy - FREE licensing course (and you'll be paid for your time to boot) - Flexible and growth-oriented study sessions - All state licensing exam fees covered by company - Yearly renewal of license provided by TTEC as your employer - Fun, talented and witty teammates - Knowledgeable, encouraging, supportive and present leadership - Family-friendly environment - Free-spirited, theme-based employee events - Diverse and community-minded organization - Career-growth and lots of learning opportunities for aspiring minds - And yes.all the competitive performance bonus opportunities and benefits you'd expect What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you'll - Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs - Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up - Open and maintain customer accounts and information - Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner - Resolve customer technical issues with patience and understanding - Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring - Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes. we will help. those who take it seriously and accept our coaching are extremely likely to pass on the first try. a few have to take it again. and yes... we'll help you through that too!) - Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) - Strong customer service orientation - Ability to adapt and excel in a fast-paced work environment - High school diploma or equivalent is the minimum and. with education. more is better - Handy with MS Windows and other computer applications - The passion and drive to make a difference Join Us We encourage you to visit us at 260 Jimmy Ann Drive - Daytona Beach, FL 32114, Mondays through Fridays, 9 AM to 3 PM, text 'TTEC' to 97211 or apply online today: - Click on the button. - You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. - Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team. For more information about TTEC or other jobs in Daytona Beach, Florida visit ************ or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. Cuando todo est conectado, cmo nos conectamos lo es todo... Y tambin nos gustara conectar contigo! Conecta tu naturaleza compasiva, tu orientacin al servicio y tu experiencia en atencin al cliente a una nueva carrera como Agente certificada/o en seguros de salud de TTEC en Daytona Beach, Florida. TTEC te ofrece la oportunidad de obtener una remuneracin econmica por aprender una nueva actividad profesional y obtener tu certificacin. Sobre TTEC: Ayudamos a las marcas globales a brindar un servicio de excelencia a sus clientes, a fomentar la fidelidad de los mismos y hacer crecer su negocio. Nuestra filosofa est basada en un principio fundamental: la atencin sencilla, inspirada y con sentido humano al cliente aporta un valor duradero a todas las personas involucradas. Tu puesto trae a la vida ese concepto. La vida en TTEC Como compaa global, estamos siempre en movimiento. Cuando una de nuestras empleadas o empleados se est yendo a dormir, del otro lado del mundo una compaera o compaero ya bebi su caf (o t) y est lista/o para iniciar su turno laboral. Trabajamos a un ritmo acelerado y no pretendemos mantener el statu quo. Pero tener mucho trabajo no nos impide divertirnos. Nos encanta llevar a cabo eventos de la compaa que nos permiten reunirnos y celebrar nuestros logros. Tambin nos gusta tomarnos tiempo para desarrollarnos profesionalmente y dar a quienes lo necesitan. Por lo tanto, si ests buscando una vida llena de propsito, pasin y posibilidades de carrera, sigue leyendo... Como representante de atencin al cliente de TTEC, disfrutars de: - Un curso gratuito de certificacin (tambin recibirs una remuneracin durante el perodo de arranque). - Sesiones de estudio flexibles y orientadas al desarrollo profesional. - Todas las cuotas de los exmenes necesarios para obtener las licencias estatales correspondientes son cubiertas por la empresa. - Renovacin anual de la licencia a cargo de TTEC. - Compaeras y compaeros de trabajo divertidas/os y talentosas/os. - Lderes de equipo con experiencia, que te motivarn y apoyarn. - Ambiente familiar. - Eventos temticos para el personal. - Organizacin diversa con enfoque comunitario. - Desarrollo profesional y mltiples oportunidades de aprendizaje para personal con ambicin. - Y s...tambin los competitivos bonos por desempeo que esperas. Tus labores Te apasiona ayudar a otras personas y darles tranquilidad? Se trate de recibir respuestas prontas de las y los clientes, asesorarles con paciencia y empata sobre productos relacionados con la salud o resolver sus problemas con una sonrisa, t sers la diferencia para que las y los clientes tengan una experiencia excepcional. Te capacitaremos para ser una experta o experto en la materia, de modo que te sientas segura/o de brindar el ms alto nivel de servicio posible. Confiamos en que ya posees el nico ingrediente que no puede ensearse a nadie: una naturaleza emptica y solidaria que le brindar apoyo a nuestras clientas y clientes en algunos de los momentos ms difciles de sus vidas. Tambin tendrs la oportunidad de entablar nuevas amistades y desarrollarte profesionalmente en un ambiente amigable y lleno de energa. Una vez que seas un/a agente certificada/o en seguros de salud, en un da normal, t: - Ayudars a las y los clientes a comprender sus coberturas y seleccionar los productos y servicios adecuados, as como las mejores soluciones para satisfacer sus necesidades personales y financieras de salud. - Brindars atencin a las y los clientes durante todo el ciclo de vida de servicio y ventas, en el que podras aceptar llamadas entrantes o hacer llamadas de seguimiento. - Abrirs las cuentas de las y los clientes y mantendrs su informacin. - Responders las preguntas de las y los clientes con compasin y escucha activa, y les brindars la mejor solucin, de una manera eficiente. - Resolvers con paciencia y comprensin problemas tcnicos relacionados con la atencin a las y los clientes. - Identificars necesidades adicionales que pudieran tener las y los clientes, y les ayudars a adquirir nuevos productos o servicios. Por qu t? Lo que necesitamos de ti: - Aptitud y tenacidad para aprender lo que necesitas para convertirte en un/a agente certificada/o en seguros de salud, incluyendo aprobar el examen estatal de certificacin (y s. nosotras y nosotros te ayudaremos. quienes lo tomen en serio y acepten nuestra orientacin tienen muy altas posibilidades de aprobar en el primer intento. Algunas personas tienen que volverlo a tomar. y s... te ayudaremos tambin con eso!). - Integridad para seguir los lineamientos de la HIPAA para mantener la privacidad de las y los pacientes (tal como desearas que alguien lo hiciera si se tratara de tu propia informacin). - Fuerte orientacin de servicio. - Capacidad para adaptarte y sobresalir en un entorno de trabajo acelerado. - Escolaridad secundaria o equivalente como mnimo. - Experiencia con MS Windows y otras aplicaciones informticas. - La pasin y determinacin para hacer una diferencia. nete a nuestra empresa Te invitamos a visitarnos en 260 Jimmy Ann Drive - Daytona Beach, FL 32114, de lunes a viernes, de 9 am a 3 pm; a enviar 'TTEC' en un mensaje de texto al 97211 o a postularte hoy en lnea: - Haz clic en el botn . - Cul es el siguiente paso? Despus de haber llenado la solicitud en lnea, por favor mantente al tanto de tu correo electrnico y revsalo regularmente para obtener instrucciones. - Gracias por postularte: lleg la hora de compartir esta oportunidad con tu red y experimentar la alegra de trabajar con amigas y amigos (adems de nosotros, por supuesto). Si eres veterana o veterano militar, guardia en activo o en reserva, o cnyuge de un/a militar: Valoramos tu experiencia y creemos que ests preparada/o para desempearte en el mundo civil y asumir los proyectos ms innovadores y exigentes de TTEC. Tu experiencia prctica con la globalizacin significa que ests preparada/o para interactuar con nuestros clientes, clientas y personal de todo el mundo. Superar la adversidad y adaptarte al cambio te ha preparado para desempearte en nuestro entorno dinmico. Estamos buscando lderes. Innovadoras e innovadores. Sabemos que ningn trabajo es tan importante como servir a tu pas, pero esperamos que ofrecer una atencin de excelencia a las y los clientes sea para ti otro propsito digno de alcanzar. Damos la bienvenida a buscadoras y buscadores de nuevos caminos Es tiempo de cambiar de profesin? Si te has desarrollado profesionalmente como recepcionista o asistente administrativa/o, en ventas al menudeo o restaurantes y hospitalidad, creemos que posees las habilidades necesarias para unirte a nuestro equipo de agentes en cuidados de la salud. Para obtener ms informacin sobre TTEC u otros empleos en Daytona Beach, Florida visita ************ o busca #ExperienceTTEC en redes sociales para participar en la conversacin global. Como requisito para obtener el empleo, TTEC requiere que todo el personal contratado en los Estados Unidos apruebe exitosamente una revisin de antecedentes penales y, dependiendo de la sede y la campaa, un anlisis de deteccin de drogas. TTEC ofrece igualdad de oportunidades laborales. #TUSAJ # Skills required Customer Service Operate Cash Register Identify Customer Need Resolve Customer Issue Retention Management Help Customer

Keywords: TTEC, Daytona Beach , Bilingual Healthcare Customer Service and Sales Representative - Spanish, Hospitality & Tourism , Daytona Beach, Florida

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