DaytonaBeachRecruiter Since 2001
the smart solution for Daytona Beach jobs

Assistant Guest Services Manager - Ocean Walk Resort

Company: Wyndham Hotel Group
Location: Daytona Beach
Posted on: July 12, 2019

Job Description:

Assistant Guest Services Manager - Ocean Walk Resort Assistant Guest Services Manager The Assistant Guest Services Manager serves as a supporting role to Guest Services Manager. He/She will partner with the Guest Services Manager in the leadership, planning, organization, and direction for the Guest Services Department in the most efficient and effective manner possible, while maintaining the company's expected high quality standards and Count On Me philosophy. The Assistant Guest Services Manager is will oversee daily operations of the Guest Services Department, provide supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. Essential Job Functions Responsibilities include, but are not limited to: 1. Responsible for maintaining the overall operation of the Guest Services Department: Assist Guest Services Manager in the daily operations of the department, handle guest issues to resolution and monitor guest satisfaction by evaluating surveys. Ensure the Guest Services Department meets quality, internal, and loss prevention standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience. Coordinate and verify guest reservation information to maximize occupancy and oversee the compilation of weekly reservations and occupancy statistics as required. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. ( 35 % time) 2. Maintain positive customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Assist Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. Partner with Guest Services Manager and Human Resources to minimize employee relations issues with particular emphasis on documentation, harassment and discrimination. (35%) 3. Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, preparing schedules, ordering, inventory management, and other administrative duties as needed. Ensure the Guest Services department meets all Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, and Guest Service Department Operating Procedure standards. ( 15% time) 4. Build a 'Count On Me' Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time) 5. Performs other duties as needed (5% time) Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world's largest vacation ownership and exchange company, with North America's largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world's largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation - or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting *******************************. Our world is your destination. The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to **************** and provide the job title and location to which you are applying. Minimum Requirements and Qualifications a) Education - High school diploma or equivalent b) Training requirements - N/A c) Knowledge and skills - Ability to communicate effectively with employees, guests and owners - Ability to demonstrate good judgment when dealing with guests and staff members - Excellent customer service skills - Ability to multi-task and work in a fast paced environment d) Technical Skills - Ability to learn new programs such as company reporting and associate timekeeping e) Job experience - Two years of supervisory/management experience - Hotel / hospitality or vacation ownership experience preferred Unless there is a legal requirement, experience will be accepted for the education requirement. Guest Services United States of America- Florida-Daytona Beach Regular Full-time WVC - Resort Management Wyndham Destinations Jun 20, 2019, 5:03:38 AM

Keywords: Wyndham Hotel Group, Daytona Beach , Assistant Guest Services Manager - Ocean Walk Resort, Hospitality & Tourism , Daytona Beach, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


First Year Tax Professional
Description: br Do you have a passion for helping people and solving problems Are you constantly seeking knowledge and interested in a career where you'll work hard during tax season, and have the remainder of (more...)
Company: H&R BLOCK
Location: Longwood
Posted on: 07/18/2019

Part Time - Valet Parker - Renaissance Orlando at SeaWorld - (190012Z5)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 07/18/2019

Major Appliance Customer Service Specialist
Description: BR Job Title: Major Appliance Customer Service Specialist Job Category: Store Associates Location Number: -The Avenues-Store Job Description: Our Customer Service Specialist is responsible (more...)
Company: Best Buy
Location: Jacksonville
Posted on: 07/18/2019


Shula's Steak House Cook (Starting rate $13.40 increasing $14.40 by September) - Walt Disney World D
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International Inc.
Location: Orlando
Posted on: 07/18/2019

Cook II - The Ritz-Carlton Orlando, Grande Lakes - (19001D7R)
Description: Cook II At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. (more...)
Company: Marriott International
Location: Orlando
Posted on: 07/18/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Winter Garden
Posted on: 07/18/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Winter Springs
Posted on: 07/18/2019

Cook III - Ritz-Carlton Orlando, Grande Lakes - (19001D7L)
Description: Cook III At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 07/18/2019

Server (Seasonal) - Pool Bar - Gaylord Palms Resort & Convention Center - (19001348)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 07/18/2019

Box Truck Delivery Drivers
Description: Job RequirementsRequires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may
Company: Lowe's Companies Inc.
Location: Orlando
Posted on: 07/18/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Daytona Beach RSS job feeds