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Director, Information Technology Service Delivery

Company: Confidential
Location: Daytona Beach
Posted on: June 20, 2022

Job Description:

The best candidates for this role have a strong comprehension and experience in ITIL ITSM processes, along with coordination of activities, work well with other people and have strong verbal and written communication skills, a sense of diplomacy, ability to anticipate obstacles. The best candidate will also have familiarity with ITIL Problem and Change processes and the interactions and interdependencies that Incident Management has with Problem and Change Management. Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into IT operational improvements.This role will also be assigned special projects and other leadership duties, which may be beyond the scope of the ITSM platform and team.WHAT YOU'LL DO

  • Day-to-day operation of the ITSM platform as well as determining how to accomplish more with the functional modules already implemented
  • Leverage knowledge and experience to enhance and identify efficiencies and opportunities within the ITSM platform and ITIL framework which includes identifying opportunities in new releases to minimize customization or additional out of box functionality to meet business needs and process enhancements.
  • Overall ownership and management of Change Management process and facilitation of associated meeting Change Advisory Board (CAB) as well as coordination with other CABs within the organization.
  • Ownership and management of the demand management process for the platform, including evaluation of requests, additional information gathering, coordination with appropriate resources for estimating and prioritization.
  • Coach and lead the team in design and implementation of new or enhanced functional or process elements.
  • Establishes and maintains professional, positive working relationships with a diverse group of stakeholders
  • Identify opportunities for continuous improvement with existing ITSM and ITIL processes and the platform. Stakeholder Management & Reporting
    • Collaborate and work directly with leadership across the enterprise
    • Liaison with the ITSM platform vendor and third-party vendors
    • Facilitate the development and delivery of communications and training for use of the ITSM platform functionality.
    • Foster collaborative relationships with the CIO, IT Leadership (Infrastructure, Production Support Services, business line leaders) as well as other functional areas such Legal, Internal Audit, Security, Finance, Human Resources, etc.
    • Recruiting, mentoring, and developing staff and future leaders.Required
      • Proficient with MS Office Suite
      • Exceptional telephone demeanor
      • Ability to maintain a high level of confidentiality
      • 1 - 3 years of experience in a similar positionPreferred
        • Bachelor's degree in a business or financial related discipline

Keywords: Confidential, Daytona Beach , Director, Information Technology Service Delivery, IT / Software / Systems , Daytona Beach, Florida

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