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Desktop Support Specialist

Company: Vaco Technology
Location: Daytona Beach
Posted on: November 7, 2019

Job Description:

Responsibilities include but not limited to: Resolve and respond to end user requests using email, chat and ticket systemProviding Tier 1 support for computers, laptops, printers, telephones and any other authorized peripheral equipmentInstall, upgrade, support and troubleshoot for printers, computer hardware, VoIP phone system and any other authorized peripheral equipmentResponsible for ensuring that security measures are maintained for computers, notebooks or other mobile devices that access the networkUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/softwareUse tools and methodologies to image, load, copy and/or customize Windows operating system configurations for deploymentFamiliarize end users on basic software, hardware and peripheral device operationAbility to develop an understanding of IT operations and related applications and IT systems as well as business related processes and proceduresMaintain adequate knowledge of operating systems and application software used to provide a high level of supportMaintain and demonstrate a general knowledge of company guidelines, processes, practices and proceduresHave reliable form of transportation to report to office during office hoursQualifications: 2 year technical degree in information systems or related subject or 1 year of desktop support experienceIndependent problem-solving and self-directionAbility to work efficiently, organized, prioritize tasks and projects appropriatelyAbility to communicate technical concepts to end usersExcellent written and verbal skillsA positive attitude and willingness to learnGreat customer service and team-work mentalityUnderstanding of Windows Server Operating Systems and Active DirectoryFamiliarity with Office 365 administrationExperience with Antivirus and Malware managementFamiliarity with VoIP and/or Cloud based telephone system concepts and administrationExperience with patch management and networkingCertifications are a plus - provided by Dice

Keywords: Vaco Technology, Daytona Beach , Desktop Support Specialist, IT / Software / Systems , Daytona Beach, Florida

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