Home Health Account Manager

Company: Brookdale Senior Living
Location: Daytona Beach
Posted on: May 3, 2021

Job Description:

Nurse on Call by Brookdale is looking for a Home Health Account Manager to cover referral marketing for the New Smyrna Beach Area.

We are looking for a motivated and outgoing sales rep with experience in Home Health, Hospice or SNF/ALF referral marketing experience.

Full time, full benefit position with mileage, a commission plan and an expense account.  

Nurse on Call - Home Healthcare by Brookdale, is a Medicare certified agency providing home healthcare services.

We take pride in our strong reputation for furnishing the high quality skilled nursing, rehabilitation and related services that our patients and their families and physicians expect and deserve. We enrich lives every day.  Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.

We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:

Full-time and part-time associate benefits:

• 401(k) Retirement Savings Plan
• Benefit plan package
• Employee Stock Purchase Program
• Pre-tax Commuter Benefit
• Associate Compassion Fund
• Associate Discounts
• Identity theft protection
• Pet savings and insurance plans
• Voluntary benefits available

Full-time associate benefits:

• Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
• Paid Time Off
• Adoption Benefit
• Tuition Reimbursement
• Company-provided life insurance and accidental death and dismemberment (AD&D)
• Voluntary STD and LTD

Veterans, transitioning active duty personnel, and military spouses are encourged to apply. 

Responsible for overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other health care specialists and the local community. Ensures continuity of care, smooth interaction and communication between all involved in patient care activities. In conjunction with the Director of Clinical Services, is responsible for development of home health programs in the general community.

1. Visits and establishes effective rapport with physicians, office staff, discharge planners and other referral sources.
2. Participates in external marketing, including building relationships with referral sources, supporting marketing functions sponsored by the communities to engage in community networking, conducting physician visits, and meeting with discharge planners as needed.
3. Responsible for community home health program development. In cooperation with the Senior Director, National Sales & Marketing and Director of Home Health Professional Development, assesses the needs of the program and develops a marketing plan of action with quarterly goals.
4. Integrates efforts with community marketing team to ensure efforts are coordinated and in line with the community’s goals.
5. Seeks new markets in the community to promote education.
6. Participates in the planning for expansion of patient referrals.
7. Develops and delivers health educational services.
8. Attends weekly case conferences and provides feedback/reports on patient’s progress. Acts as liaison to physician to report patient’s progress toward goals, response to treatment, or updated treatment plans. Serves as a liaison with hospital planners to ensure smooth transition from hospital to home.
9. Creates and presents business plan to target physicians, Assisted Living Facilities and other key referral sources.
10. If a licensed clinician, may be asked to occasionally cover community based residents as needed for SOC, care plan development or assistance with staffing.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience
Bachelor’s Degree with a major in Marketing, and/or Licensed Nurse preferred. Minimum of two (2) years of experience in sales or public relations, preferably in a home health care company or a minimum of three (3) years of nursing experience; or therapist, social worker, or medically trained equivalent, with experience in social services coordination for patients with multiple, complex medical and/or socioeconomic needs.

Certifications, Licenses, and Other Special Requirements
Must be able to travel as required by the above duties. Must have a car with current insurance coverage and a valid driver’s license.

Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Familiarity with health care reimbursement. Knowledge of principles and techniques of effective written and verbal communications. Effective interpersonal skills in relating to physicians, other health specialists in the community, management and co-workers, over the phone and in person.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift:  up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Requires Travel:  Frequently

Brookdale is an equal opportunity employer and a drug-free workplace.

Keywords: Brookdale Senior Living, Daytona Beach , Home Health Account Manager, Other , Daytona Beach, Florida