Advanced Medical Support Assistant

Company: Veterans Affairs, Veterans Health Administration
Location: Daytona Beach
Posted on: June 5, 2021

Job Description:

The Advanced MSA will work collaboratively in an interdisciplinary coordinated care delivery model. They work with the patient care team to review the clinic utilization by using various reports ensuring the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. [ "This position is with the Orlando VA Health Care system, Daytona Beach CBOC. The Daytona CBOC provides comprehensive health care through primary care, and specialty care in the areas of medicine, outpatient surgery, psychiatry, physical therapy, pulmonary, neurology, orthopedics, dentistry, optometry and audiology. A full range of diagnostic services is available to include radiology, nuclear medicine, and laboratory services.\nAssignments at this level include, but are not limited to; Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies. Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner. Performs scheduling, canceling, re-scheduling of patient appointments and consults. Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients. Analyze situations to determine what decisions can be made or if advise of higher authority is needed. Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities. Update and verifies patient demographic information. Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff. Maintains patient's confidential records Scan and enters information into VISTA, CPRS Work Schedule: Monday - Friday 8:00 AM to 4:30 PM Financial Disclosure Report: Not required" ]

Keywords: Veterans Affairs, Veterans Health Administration, Daytona Beach , Advanced Medical Support Assistant, Other , Daytona Beach, Florida