Guest Reception Representative
Company: Bluegreen Resorts
Location: Daytona Beach
Posted on: June 6, 2021
The Guest Reception Representative will be responsible for
making sure all guests are greeted in a friendly and timely manner.
Ensures that all guests are qualified for their presentation per
the qualifications set by Bluegreen Vacations Corporation.
Under general supervision, the Guest Reception Representative is
responsible for greeting visitors, customers, and guests in the
reception area and/or over the phone, answering, screening and
directing incoming calls. The Reception Representative will
represent Bluegreen professionally at all times in both appearance
and communication with guests and fellow associates.
* Greet all guests in a warm and professional manner. *
Understand and follow all processes as outlined in the Guest
Training Manual SOP. * Maintain a positive working relationship
with Sales, Marketing and Admin. * Distribute and collect Guest
Registration Forms assisting guests with any questions they may
have. * Assist in ensuring all downstream reporting is accurate
including: Payroll, Premium Reconciliation, Hotel Reconciliation,
Vendor Payables and BI Reporting by maintaining a superior level of
data integrity. * Log escalation of customer complaints/concerns as
outlined by Site Level Management. * Accurately assign guests to a
Sales Representative in the order they arrive. * Ensure all
information is updated in Concierge from the guest registration
within a timely fashion. * Answer all incoming calls, research
customer issues, and escalate to a manager/supervisor as
Our goal is to improve the quality of work/life by providing
equal employment opportunities for all candidates and team members.
Bluegreen Vacations Corporation believes that diversity and
inclusion is critical to our success, and we seek to recruit,
develop and retain the most talented people from a broad candidate
pool. We are a drug-free workplace, and if offered employment,
candidate must be willing to submit to a background check/drug
* Job Family Hospitality (Food Service & Lodging) * Job Function
Merit Only * Pay Type Hourly
* Daytona Beach, FL, USA
Keywords: Bluegreen Resorts, Daytona Beach , Guest Reception Representative, Other , Daytona Beach, Florida
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