Company: Bass Pro Shops
Location: Daytona Beach
Posted on: June 6, 2021
Position summary: Assists in all aspects of Service Deptartment
operations including unit inventory procedures, pre-delivery
inspection (PDI) and delivery orientation. Position may also assist
customers requiring service or warranty repairs for their boat,
motor, trailer or ATV/UTV and at times assist with the sale of
parts and accessories.
Support a strong commitment to world class customer service to
ensure a pleasant and productive shopping experience for all
Greet all new unit delivery, service, warranty and parts
customers in a friendly, prompt and efficient manner.
Answering of service, warranty and parts questions over the
phone and in person.
Assist Receiving Dept. with the unloading, inspection and VIN
verification of new units being delivered to the dealership by the
Once printed, affix bar code labels to units received and update
lot location in IDS.
Maintain unit inventory status communication in IDS. Assist with
Print daily unit delivery schedule to prepare for upcoming
Conduct final PDI and inspect detailing of all units scheduled
to deliver. Report any issues with unit condition to Service
Manager and provide VIN verification to the BA.
Confirm correct rigging and accessory mounting instructions
against the work order.
Prepare Owner's Delivery Packet and delivery documents in
advance of time for pick-up.
Explain unit and accessory operation, break in and maintenance
procedures to customer.
Assist service customers with documentation of concerns on the
TMBC Repair Order.
Assist Service Manager with the creation of related IDS work
Assist Service Manager with keeping customers informed of
estimates for needed repairs and progress toward their
In the absence of the Service Manager, assist Marine GSM and
senior management with the scheduling of work to be performed in
Remain up-to-date on product warranty policies and
Assist with warranty repair authorization and related IDS work
Assist with the receiving and sale of parts within the IDS
dealer management system.
Assist with accepting parts and work order payments, compiling
daily batch report and till reconciliation.
Assist Management and BA to ensure no unit is released until
payment is received in full.
Maintain a clean and professional work area.
Follow all Company Policies and Procedures.
- Perform other duties, assignments and responsibilities as
Education and/or Experience
High School education or equivalent experience
Mathematical Skills / Reasoning Ability
Ability to complete simple math calculations
Ability to communicate in a friendly and professional manner
with customers, vendors and fellow associates
Able to lift up to 50 pounds
Able to work in and out of doors / in non-air conditioned
Able to stand for extended periods
Other Knowledge, Skills and Abilities
Ability to establish and maintain effective working
relationships with customers, management and co-workers
Ability to perform various functions within Dealership
Management data entry system
Bass Pro Shops
Keywords: Bass Pro Shops, Daytona Beach , Service Specialist, Other , Daytona Beach, Florida
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