Client Services Representative/SSDI Liaison

Company: The Advocator Group, LLC
Location: Daytona Beach
Posted on: June 6, 2021

Job Description:

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include Claims Management Solutions, Talent Solutions, and Disability Advisory Services, all powered by PDA, and also include SSDI Advocacy Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.

We are looking for a compassionate and enthusiastic teammates to join our team as an Advocate Liaison.

Career Highlights

* Full time (40 hrs), Monday-Friday 9am-6pm * Hybrid REMOTE schedule through 2021 * Office is located at Brown and Brown's New State-of-Art Beach Street Campus * Rate of pay $16/hour

Application Process

* Accepting applications and beginning online assessments now through June 11th * Invite-Only Virtual On-line Interview Event - June 21st - 22nd * First Day of Mandatory Paid Training / Date of Hire - July 12th *possible earlier start may come available

Responsibilities

* Champion the insurance claims process by providing expertise knowledge of the insurance claims process * Improve the lives of your clients by building a positive, trusting relationship to support them through a very difficult time * Exceed clients expectations by handling identified parts of the claim including but not limited to transactional client calls, processing mail, and reviewing claim files getting exposure to the entire claim from Initial Consideration through Hearing.

Requirements

* Bachelors Degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, Human Services, Social Work, or related field preferred. * Experience thriving in a fast paced, multi-task oriented phone-based / contact center environment * Superb data entry and accuracy skills * Team player with a passion for helping people through empathy & active listening skills * Customer service, social security or insurance experience is a plus * Salesforce or CRM experience is a plus

Our teammates are truly what makes our success possible! We are committed to providing a positive environment that fosters growth, innovation and collaboration.

To support our Teammates, we offer

* Tuition reimbursement, training & professional growth opportunities * Employee engagement- annual outings, MVP awards * Health, Dental, & Vision * Paid Vacation & Holiday time * 401K & employee stock purchase plan

CORE VALUES:

Our objective as an employer is to create a transparent, respectful, and spirited environment where people are rewarded with opportunity and recognized for giving their personal best on behalf of themselves, the company, and our constituents. Our culture deeply rooted in our core values, which includes creating opportunity, enriching lives, and growing through innovation. We have teammates that model and take responsibility for creating an organization that upholds the following core values.

Create opportunities:

* We listen intently to our team members ideas & suggestions and include them in the process when their ideas are implemented. * We reward deserving team members with promotions and project opportunities that will drive the business forward. * We provide an environment for continuous learning and the ability to develop personally and professionally.

Enrich lives:

* We build trusting and transparent relationships by setting clear expectations and following through on commitments. * We encourage deserving teammates to grow and learn new skills and expertise. * We compensate fairly and, when appropriate, we pay for over performance.

Grow through innovation:

* We find ways to attack challenges and create fast solutions. * We find ways to accommodate our teammates professional interests. * We utilize technology to enhance our teammates work experience, allowing them to drive value instead of process.

Deliver solutions:

* We deliver solutions that have a positive impact on our customers needs. * We use our detailed knowledge to anticipate challenges and build solutions to address them. * We build relationships with customers that allow them to feel confident in our partnership and our ability to meet their dynamic business needs.

PHYSICAL REQUIREMENTS

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Physical requirements on a regular basis of this role include:

* Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. * Talking: Expressing or exchanging ideas by means of the spoken word in which one must convey detailed or important spoken instructions to others accurately, loudly or quickly. * Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound. * Visual: Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.

Keywords: The Advocator Group, LLC, Daytona Beach , Client Services Representative/SSDI Liaison, Other , Daytona Beach, Florida