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New Home Selections Assistant (63282)

Company: Minto
Location: Daytona Beach
Posted on: June 6, 2021

Job Description:

LOCATION: DAYTONA BEACH, FLORIDA

Purpose:

The New Home Selections Assistant assists New Home Design Coordinators and customers by providing design and sales services, maintaining the highest standards of professionalism and customer excellence which meet and exceed customer satisfaction goals, financial results, and employee satisfaction. Requires working weekends (will have 2 days off per week).

Key Responsibilities and Accountabilities:

* Maintain a professional, yet friendly, atmosphere in the New Home Sales Office and Design Center and other areas where prospective homeowners and guests congregate; * Able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes; * Aids the team effort in every way possible & acts in the best interest of the company; * Flexibility with schedule for customers and/or company needs; * Be able to professionally communicate over the telephone, email and in person with customers, staff and vendors; * Answer phones; * Meet & greet customers; * Update Reports and calendars; * Keep Director of Design Center and Director of Sales informed with Design Center activities; * Introduces purchasers to Design Center, including services offered, selections process and objectives; * Open, inspect and close Design Center daily; * Ensure appearance and cleanliness of Design Center at all times; * Maintains notes and files throughout the design process to ensure consistent service delivery; * Maximizes revenue & profit potential while respecting a purchaser's entitlement to service excellence regardless of their ability or choice to purchase optional upgrades; * Coordinates the scheduling of purchaser appointments and the selection of interior fixtures, fittings and finishes within the schedule determined by Minto; * Completes on-site inspections when required to monitor the implementation of selections/finishes. * Supplies project management with additional detail drawings and clarification of selection specifications as required throughout construction; * Promotes and respects the Minto brand and the company's mission, values, and code of conduct; * Other duties within the scope, spirit and purpose of the job, as requested by management.

Technical competencies:

Education: A College Diploma or Interior Design degree or diploma is an asset and/or proven job experience in new home construction.

Experience: Previous experience in a design Gallery, retail or customer service is considered an asset.

Skills, Knowledge and Abilities:

* Consultative sales training and experience is an asset * Knowledge of and experience with a broad range of design styles is an asset * Experience specifying materials for interiors to meet specific client criteria * Microsoft Office (Word, Excel), Outlook * Knowledge and experience with a broad range of color and design styles is an asset * Strong listening skills to provide quality customer experience. * Ability to work under stress * Multi-tasking * Communication skills (listening, verbal and written) * Customer Service Focused * Creative skills * Attention to detail * Team player

Keywords: Minto, Daytona Beach , New Home Selections Assistant (63282), Other , Daytona Beach, Florida

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