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Customer Success Specialist

Company: Harris Computer Systems
Location: Daytona Beach
Posted on: November 16, 2021

Job Description:

Your role: * Ensure customers derive maximum value and net benefit from their investment * Develop a trusted advisor relationship with health system executives, clinical leaders and other champions to ensure each customer's use of the software solution closely aligns with its business case and business strategy * Identify opportunities to expand the relationship and generate leads for the Sales Team * Possess a comprehensive understanding of the software solution in order to serve as a consultant identifying new opportunities to optimize the use of the software Solutions * Maintain strong customer retention rates aligned with corporate goals * Track and measure the net benefits of against well-defined customer goals and objectives and provide quantified data to customers and internal teams. * Identify product improvement opportunities and work with the Product Management team to develop new features and functionality within the solution to support customer objectives. What we are looking for: * Ability to consult with customers' onsite and remotely at the executive level, and at the business operation and technical levels. * Ability to accomplish results working through others. * Hands on, individual contributor and collaborative team player. * Excellent written and oral communication skills, including presentation skills. * Office duties as required * Minimum of a Bachelors' Degree or equivalent experience

Keywords: Harris Computer Systems, Daytona Beach , Customer Success Specialist, Other , Daytona Beach, Florida

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