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HSN Daytona Customer Order Specialist - Flex Schedule 24 Hours/Week

Company: HSN
Location: Daytona Beach
Posted on: September 16, 2022

Job Description:

US55504 The Opportunity HSN Customer Order Specialists answer incoming customer calls in a fast paced, metric-based atmosphere. From a work at home environment Specialists problem solve to assist customers while following HSN's standard operating procedures efficiently and effectively. CompensationHSN is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.The Customer Order Specialist starting rate is $13.00/hr and will increase every 6 months for the first two (2) years of employment.The ScheduleThis is a part time, flexible position where Customer Order Specialists will have a twenty-four (24) hour weekly work requirement. First Specialists will complete a six-week training period from Monday to Friday from 6:00 pm - 11:00 pm ET. After graduating Specialists will work a set twenty-four (24) hour weekly work schedule that would be discussed during the interview.During the fall of 2022 / early 2023, all Specialists will transition from the set twenty-four (24) hour schedule to the Flex 24 Schedule on a date to be set by the Company.Five (5) of the twenty-four (24) hours must be worked on Saturday or Sunday each week. Specialists will be able to login each week to select their work schedule for the following week from the available hours based on the business need. The hours available to select from will change each week. During peak times, Specialists will be required to schedule more than twenty-four (24) hours.We will be offering all Order Specialist team members Flex 24 Schedule by Spring 2023.Application ProcessComplete ApplicationComplete Skills Assessment on mobile device or computerSelf Schedule Video InterviewWho We Are Our Customer Order Specialists make someone's day every day Shop with our HSN customers by leading them through their sales purchases while communicating and providing an interaction that is fun and personal.Your ImpactField inbound calls from our customers with extended periods of high volumeAssist customer in placing ordersApply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wantsUtilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfactionWhat You Bring Follow HSN's Attendance Policy 24-hour availability to workMeet or exceed monthly call quality and call handling time requirementsMaintain personal equipment that meets HSN Work at Home SpecificationsAbility to Problem SolveEffective communicationLearn and work in a virtual environmentAbility to troubleshoot technology independentlyAble to sit for long periods of timeSustain a high paced call volumeAble to meet and adhere to all HSN system requirementsAble to attend six (6) week training period without absenceMust be able to work Weekends and holidaysTraining ScheduleAll new hires must complete Orientation Day and a six (6) week training. Absenteeism and tardiness to training cannot be approved, full attendance and participation is required.System RequirementsOur Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. A full spec list will be provided after your interview. Here are a few of them:Self-Provided Computer or laptopHeadset compatible with HSN specificationsAble to provide standard copper line phone service from a local phone company or bundled service from your internet providerHigh-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up Orders are not an option.Microsoft Operating System. Mac/Apple products and notebooks (Chromebooks, Surfaces) are not supported.

Keywords: HSN, Daytona Beach , HSN Daytona Customer Order Specialist - Flex Schedule 24 Hours/Week, Other , Daytona Beach, Florida

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