Customer Relationship Advocate- Jacksonville, FL
Company: Careerbuilder-US
Location: Daytona Beach
Posted on: January 24, 2023
Job Description:
Job Description:Do you enjoy helping others? Are you the "go to
person" at work or in your community? Would your friends and peers
describe you as friendly and curious?
We really should talk---Fidelity wants extraordinary people with a
passion for assisting others as candidates for a Customer
Relationship Advocate position. The Customer Relationship Advocate
role is similar to Entry Level Customer Service, Call Center
Representative or Customer Service Representative roles. We have
positions for those with and without college degrees---and if you
don't yet have a degree but want one - we support that too. To
assist you with your higher education goals, Fidelity offers
tuition reimbursement programs that can help you further your
educationNo finance background---No problemYes, we are in financial
services, but not in the old-fashioned way you might be thinking.
If you come to us knowing the industry - great, but if you need
support learning - that works too. We will provide you what you
need through a paid world class training program
- Have relationship building skills and are committed to
providing excellent customer service
- Have experience in people facing industries This is a full-time
hourly phone positionRegular participation at our on-location sites
is an important part of our culture. Please be mindful of commute
distance when considering applying. Relocation assistance may be
available for those who meet eligibility requirementsThe Purpose of
Your RoleThe Customer Relationship Advocate role is an integral
part of a broader team that takes incoming calls from our customer
base while addressing customer service issues. We are looking for
candidates who wish to gain financial expertise while growing
professionally. Our successful Customer Relationship Advocates
assist clients with a broad range of needs including answering
questions about their account balances to guiding them to the
appropriate resources. The goal remains consistent for all
interactions: help customers feel more confident, make clearer
decisions, and achieve their own financial dreamsOur Investments in
YouOur are crafted to help you and your loved ones strike the
perfect balance. Here are a few featured benefits (not all benefits
are listed) Maternal and Parental Leave, Tuition Reimbursement,
Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental
Insurance, Vision Insurance, Disability Insurance, Paid Time off,
Commuter Benefit Program, Backup Dependent Care, Charitable match,
Concierge Services, Wellness Program, and Fitness
ReimbursementSound too good to be true? See for yourself and learn
more about our benefits offerings:
- Click to hear from a few of our associates about the
outstanding benefits Fidelity offers:
- Click here for a local news story about how we are helping our
Training for Your RoleWe offer a paid, industry-leading development
program
- Click to learn more about and how we support our associates to
obtain their securities licensesCOVID work policySafety is our top
priority. Once we can be together in person with fewer safety
measures, this role will move to our dynamic working approach.
You'll be spending some of your time onsiteLearn More:Dynamic
Working (opens in a new tab)Certifications:Series 07 - FINRA,
Series 63 - FINRACompany OverviewFidelity Investments is a
privately held company with a mission -to strengthen the financial
well-being of our clients. -We help people invest and plan for
their future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a -, we have been recognized by our employees as a
Best Place to Work in 2022. And you don't need a finance background
to succeed at Fidelity-we offer a range of opportunities for
learning so you can build the career you've always imagined.Many of
our associates are continuing to work remotely temporarily due to
COVID-19. When Fidelity employees eventually return to the office,
our goal is for most people to work flexibly in a way that balances
both personal and business needs with time onsite and offsite
through what we're calling "."We invite you to -Find Your Fidelity
-at -.Fidelity Investments is an equal opportunity employer. We
believe that the most effective way to attract, develop and retain
a diverse workforce is to build an enduring culture of inclusion
and belonging.Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Accommodation Team by sending an email to -, or by
calling 800-835-5099, prompt 2, option 3. We welcome those with
experience in jobs such as Floor Manager, Department Manager, and
Key Holder and others in the Retail to apply.
Keywords: Careerbuilder-US, Daytona Beach , Customer Relationship Advocate- Jacksonville, FL, Other , Daytona Beach, Florida
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