Front Desk Supervisor
Company: Hilton Daytona Beach Oceanfront Resort
Location: Daytona Beach
Posted on: March 16, 2023
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Job Description:
Overview:
Opportunity: Front Desk SupervisorSupervise front desk operations
in accordance with established guest service, quality and
sustainability standards.Potential Career Path Assistant Front
Office Manager - Front Office Manager - Assistant General
ManagerEssential Job FunctionsInterview, select, train, schedule,
coach, and support associates, ensuring they perform in accordance
with established brand or hotel standards and consistent with HHM
core values.Resolve guest complaints and concerns by conducting
thorough research of the situation and determining the most
effective solutions.Be aware of guest satisfaction scores and work
toward increasing departmental and overall guest
satisfaction.Participate in lobby ambassador and other activities
related to interacting with guests on an individual level, thus
creating a relationship and culture that will result in repeat
stays.Oversee front office operations in the absence of the Front
Office Manager or Assistant General Manager.Perform bookkeeping
activities such as balancing accounts and conducting audits.Make
and confirm reservations.Promote Hersha Hospitality and
brand-specific marketing programs.Greet guests immediately upon
arrival; register and assign guests to hotel rooms.Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.Compute bills, collect payments, handle
cash, and make change for guests.Close out guest accounts at time
of check out. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.Create
specific, measurable, achievable, realistic, and timely action
plans to remedy guest service deficiencies.Ensure hotel entrance,
reception and other public areas are properly maintained in regards
to cleanliness and appearance.Follow sustainability guidelines and
practices related to HHM's EarthView program.Practice safe work
habits, wear protective safety equipment and follow MSDS and OSHA
standards.Perform other duties as requested by management.Position
RequirementsAssociate's or Bachelor's degree preferred.1 to 3 years
of related experience.Work Environment and Context Work schedule
varies and may include working on all shifts, holidays and
weekends.Requires standing for extended periods, walking, pushing,
lifting up to 25 pounds, bending and reaching, stooping, kneeling,
or crouching.What We BelievePeople Are Our Capability - Hearts That
Serve - Only Excellence - Stay Nimble - Own It
About Us :
HHM is proud to be an equal opportunity employer. We do not
discriminate on the basis of race, color, gender, gender identity,
sexual orientation, marital status, pregnancy, national origin,
ancestry, age, religion, disability, veteran status, genetic
information, citizenship status or any other group protected by
law.
Keywords: Hilton Daytona Beach Oceanfront Resort, Daytona Beach , Front Desk Supervisor, Other , Daytona Beach, Florida
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