Hospitality Specialist- Sea Club IV
Company: Capital Vacations
Location: Daytona Beach
Posted on: May 26, 2023
Job Description:
WHAT YOU'LL DO
Looking for a professional individual to represent the first point
of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
- Responsible for the efficient and courteous operation of the
front desk.
- Responsible for checking guests in/out most efficiently and
courteously. Collect balances and post appropriate room
charges.
- Answers and transfers call from the switchboard using proper
telephone etiquette.
- Answer guest questions about local restaurants and
attractions.
- Make courtesy calls and follow up calls to all guests'
issues.
- Send confirmation letters to owners/guests.
- Coordinate with all other departments to ensure a smooth
response to guest's requests.
- Process all incoming revenue from all departments daily.
- Open and close the credit card machines and cashier audit
reports.
- Balance out cash drawer, process advance deposits when making
reservations and collect money and post the transactions from other
departments.
- Order office supplies as needed.
- Prepare night audit daily.
- Enter maintenance and service requests in SPI promptly.
- Make reservations courteously and efficiently.
- Make room moves and stay over requests for guests as needed to
ensure guest satisfaction.
- Run reports and correct errors before guest check-in.
- Perform any other inventory management changes as directed by
the supervisor or manager.
- Prepare check-in packets for the upcoming week.
- Make rental calls to notify owners whether their villa rented
or not.
- Respond to online reviews.
- Reconcile rentals for the previous month.
- Check online travel agents for rental inbound.
- Daily post office and banking run.
- Block RCI points for unpaid accounts.
- Manage RCI banking, membership changes, and cancellations.
- All other duties as assigned by management
QUALIFICATIONS
- High School Diploma/GED
- Experience from which comparable knowledge and abilities are
acquired
- Basic computer skills
- Great attention to detail
- Excellent Customer Service skills with the ability to work
under pressure
- Bilingual is a plus
- Active listener with the ability to solve problems
- Work with minimal supervision
- Excellent verbal and written communication skills
- Flexible schedule - Ability to work evenings, holidays and
weekends are a must
Keywords: Capital Vacations, Daytona Beach , Hospitality Specialist- Sea Club IV, Other , Daytona Beach, Florida
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