Phone Operator
Company: Hersha Hospitality Management, LP
Location: Daytona Beach
Posted on: May 27, 2023
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Job Description:
OverviewOpportunity: Phone OperatorAnswer and direct internal
and external telephone calls in accordance with established guest
service and sustainability standards.Potential Career PathFront
Desk Supervisor -Front Office Manager - Assistant General
ManagerEssential Job Functions* Promptly and professionally answer
telephone calls and ascertain.the correct extension and direction
of call.* Transcribe complete messages and repeat information to
verify accuracy. Input and retrieve messages from the computer as
requested.* Receive wake-up call information, input accurately into
the automated wake-up system and verbally confirm time with guest.*
Page guests and patrons using the public address system.* Act as
dispatcher for security, guest services and property operations
associates. Provide timely information via paging system and two
way radios to associates in response to emergencies and guest
requests.* Immediately answer the emergency line, listen to details
to identify nature of problem and respond appropriately. Initiate
emergency response as necessary and legibly document pertinent
details.* Respond to and resolve all complications and complaints.*
Follow sustainability guidelines and practices related to HHM's
EarthView program.* Practice safe work habits, wear protective
safety equipment and follow MSDS and OSHA standards.* Perform other
duties as requested by management.Position Requirements* High
School diploma or equivalent.* Previous receptionist or customer
service experience preferred.Work Environment and Context* Work
schedule varies and may include working on holidays and weekends.*
Requires standing for extended periods, speaking, walking, pushing,
lifting up to 25 pounds, bending and reaching, stooping, kneeling,
or crouching.What We BelievePeople Are Our Capability - Hearts That
Serve - Only Excellence - Stay Nimble - Own ItAbout UsHHM is proud
to be an equal opportunity employer. We do not discriminate on the
basis of race, color, gender, gender identity, sexual orientation,
marital status, pregnancy, national origin, ancestry, age,
religion, disability, veteran status, genetic information,
citizenship status or any other group protected by law.
Keywords: Hersha Hospitality Management, LP, Daytona Beach , Phone Operator, Other , Daytona Beach, Florida
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