Supervisor, Residential Market Development

Company: SPECTRUM
Location: Daytona Beach
Posted on: September 21, 2023

Job Description:

JOB SUMMARY -Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting the goals of soliciting new prospective customers.
MAJOR DUTIES AND RESPONSIBILITIES -Actively and consistently support all efforts to simplify and enhance the customer experience. -Responsible for meeting and exceeding budgeted headcount and sales goals. - -A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others. -Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment. -Recruit, interview, hire, and train Residential Market Development staff. -Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner. - -Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Specialists in their role. -Identify knowledge and training gaps within the Residential Market Development Specialist team and develop plans to address them. -Be familiar with reporting and analytics necessary to drive and support business decisions. -Collaborate with other departments and or support teams to achieve goals and objectives. -Work allocated will consist of approximately 60% field work and 40% office work. -Coach and follow Charter's Sales Process. -Communicate territory assignments to Residential Market Development Specialists. - -Monitor the payroll process and ensure timely and accurate approval of all commission payments. -Handle employee relations issues, including performance appraisals, coaching, and training. -Completes administrative tasks related to all sales activities and ensures their team does the same. -Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in. - -Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional. -Prepares reports as needed. -Perform other duties as requested by leadership. -
REQUIRED QUALIFICATIONS -Required Skills/Abilities and Knowledge -Ability to read, write, speak and understand the English Language. -Excellent communication, interpersonal and organizational skills -Possess strong technical and computer skills -Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle -Ability to work outside for extended periods in any season and/or during inclement weather -Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications -Must be able to work non-traditional work hours such as evenings and weekends -Valid driver -s license, satisfactory driving record within Company required standards and auto insurance -Ability to complete documentation accurately. - -Required Education -Bachelor -s degree in business or marketing or equivalent work experience. - -Required Related Work Experience and Number of Years -2+ years of Outside Sales or related work experience. - -PREFERRED QUALIFICATIONS -Preferred Skills/Abilities and Knowledge -Knowledge of Direct Sales practices -Experience with consumer education of products and services -Knowledge of cable or telecommunications services - -Preferred Related Work Experience and Number of Years -Sales Supervisory experience preferred - 0.5+ - -WORKING CONDITIONS -Field and Office environment -Outside field environment with exposure to inclement weather -Travel as required -
SDT410 2023-19669 2023

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Keywords: SPECTRUM, Daytona Beach , Supervisor, Residential Market Development, Other , Daytona Beach, Florida