Member Services Customer Service Representative
Company: Florida Health Care Plans, Inc.
Location: Daytona Beach
Posted on: August 4, 2022
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Job Description:
POSITION SUMMARY: The Customer Services Representative (CSR)
always presents a positive image to Florida Health Care Plans
members. This position requires proficiency in answering calls,
responding to emails, online chat, and in person support for FHCP
members related to inquiries, complaints, grievances, & appeals.
Must be accurate and efficient in researching benefits and
assisting members in understanding their plan. The CSR must be
timely and proficient in documenting all communication with
members. QUALIFICATIONS:Education, skills and experience:High
School Diploma a minimum two years of college preferred.Two (2)
years experience with a Managed Care Organization preferred.Two (2)
years experience in the health care industry, preferably in public
relations, Customer Service, or compliance/state & federal
regulations preferred.Comprehensive understanding of Benefits' and
Patient Rights is preferred.Knowledge of Medical terminology
preferred.Excellent verbal and written communication skills
required.Must be able to type a minimum of thirty (30) wpm with
ninety (90) % accuracy.Proficient with Microsoft Word/Outlook and
basic keyboarding skills required.Working knowledge of ICD-10 and
CPT coding preferred.Must be able to work independently and with
others in a multi-disciplinary team environmentStrong problem
solving, organizational and time management skills necessaryMust be
able to diffuse difficult situationsMust be flexible in meeting the
demands of all department operationsMust be capable of
multitaskingMultilingual a plus
Keywords: Florida Health Care Plans, Inc., Daytona Beach , Member Services Customer Service Representative, Sales , Daytona Beach, Florida
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