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Front Desk Agent

Company: The Shores Resort and Spa
Location: Daytona Beach
Posted on: September 23, 2022

Job Description:

About Us:
- - - - -At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you! The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space.

At The Shores Resort and Spa our employees are like family! We're committed to providing an enjoyable work environment where we all come together as a team to provide the most excellent guest service possible. - -We're seeking a warm friendly individual with a service heart to help our Front Desk glow! This full time position comes with wonderful benefits including Medical, Dental, Vision, Life Insurance, 401k, Paid Time Off, Paid Holidays, Monthly Employee Events, and so much more! -The Front Desk Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Global's high standards of quality. The Front Desk Agent will:Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.Complete the registration process by inputting and retrieving information from the computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, and other forms of payment. Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. - Take ownership of guests challenges and follow through to ensure guest satisfaction. -Other:Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. -SUPPORTIVE FUNCTIONS:In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.Summon bell-staff assistance to escort guests to their rooms as appropriate.Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.Use the photocopier to make copies of items as required.File registration cards in room number order.Retrieve registration cards from the files for each check out.Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.**For more information please feel free to reach out to HR at The Shores Resort by calling 386-322-7224.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.Basic mathematical skills.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand and move throughout front office and continuously perform essential job functions.Ability to read, listen and communicate effectively in English, both verbally and in writing.Ability to access and accurately input information using a moderately complex computer system.Hearing and visual ability to observe and detect signs of emergency situations.Education:High school diploma preferred.Experience:No prior experience required. Prior hospitality experience preferred.Grooming:All employees must maintain a neat, clean and well groomed appearance (specific standards available).Other:Applicants with additional language skills is a plus.

Keywords: The Shores Resort and Spa, Daytona Beach , Front Desk Agent, Sales , Daytona Beach, Florida

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