Patient Services Representative
Company: THE ORTHOPEDIC CLINIC
Location: Daytona Beach
Posted on: January 26, 2023
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Job Description:
Description:Live your life in full motion!We are the leaders in
the orthopedic community of East Central Florida, The Orthopedic
Clinic has served our community since 1961. We get our patients
back to the life they love with high quality, individualized
orthopedic care. The Orthopedic Clinic is seeking an energetic
customer focused candidate that has previous healthcare / medical
office experience to join our dynamic team as a Patient Services
Representative.The Patient Services Representative will work
directly with our patients to create an exceptional patient
experience, while ensuring accurate, efficient and effective
administration of operational practices. Our Patient Services
Representatives are the first point of contact to our patients and
will work in collaboration with our clinical team members to ensure
a smooth patient flow. This role requires exemplary customer
service skills, problem solving, organizational skills and strong
attention to detail.We believe every patient should receive the
best possible care, our practice offers an array of services
specializing in general orthopedics, spine care, sports
reconstruction, adult reconstruction and non-surgical treatments.
We currently have eleven Orthopedic Surgeons, one Interventional
Pain Management Physician, Mid-Level Providers, and a Physical
Therapy team who serve patients at four locations within Volusia
and Flagler counties.What the Patient Services Representatives will
do:--- Greets all patients and visitors in a professional,
compassionate, and friendly manner--- Performs demographic and
insurance validation upon patient check-in to ensure accuracy of
EHR--- Prepares registration paperwork for next business day, along
with review of the Eligibility--- Performs initial insurance
eligibility and verification--- Collects co-payments and
outstanding balances at check-in and time of services balances and
estimated fees at check-out--- Attempts to collect any outstanding
balances and makes payment plan arrangements.--- Reviews and
complies with collection notes in patient notes and/or appointment
notes--- Informs patients of delay's in physician schedules and
assists with patient comfort during the delay--- Schedules
follow-up and physical therapy appointments--- Performs initial
insurance eligibility and verification--- Provides patient with
summary of care, orders, and any patient educational information
prescribe by provider--- Proactively assists team in covering
wherever needed--- Covers for other staff at the front desk as
asked, including coverage at other locationsRequirements:Experience
and Abilities:--- Minimum of High School Diploma--- Previous
customer service experience, preferably in medical/healthcare
setting--- Proficiency in the use of Microsoft Office, EHR software
applications, preferably Athena--- Valid Driver's License / Clean
Driving Record/ Proof of auto insuranceFull compensation package to
include: competitive salary, medical, dental, vision, STD, LTD.
Life insurance, 401k, profit sharing, paid time off, continuing
education reimbursementThe Orthopedic Clinic is an Equal
Opportunity Employer and fully subscribe to the principles of Equal
Employment Opportunity. Applicants and/or employees are considered
for hire, promotion and job status, without regard to race, color,
citizenship, religion, national origin, age, sex (including sexual
harassment, sexual orientation, and gender identity), disability or
handicap, genetic information, citizenship status, veteran, or
current or future military status or any other category protected
by federal, state, or local law.The Orthopedic Clinic is a drug
free workplace all applicants under consideration for employment
will be drug screened and background checked as part of the hiring
process.
Keywords: THE ORTHOPEDIC CLINIC, Daytona Beach , Patient Services Representative, Sales , Daytona Beach, Florida
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