Call Center Customer Service Rep.
Company: Aston Carter
Location: Daytona Beach
Posted on: March 16, 2023
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Job Description:
A position in one of Florida's fastest growing financial
institutions. Inbound call center only. NO OUTBOUND CALLS. Weekends
off! Lots of room for growth within the company and pay
increases.Description:Training is 4 weeks long. 9-5 M-F After
training the position will go HYBRID! 2 days a week onsite/ 3 days
a week WORK FROM HOME.Daily Responsibilities:- Handle about 50-80
inbound calls per day, sometimes more and sometimes less, depending
on how long each call lasts.- Responsible for handling inbound
calls pertaining to mortgage servicing questions. ( no prior
mortgage experience needed.)- Process payments, insurance documents
and other items- Will receive questions from borrowers, insurance
agents and financial institutions. - Able to multi-task between
various systems to research and document the phone calls. - Respond
quickly and accurately ensuring that both our internal and external
standards are being met on a consistent basis. - Problem solving
and problem resolutions skills are required as well as the ability
to handle all calls in a professional manner. Skills:customer
service, customer support, customer service skills, mortgage,
contact center, insurance, call center, bilingual, Customer service
call center, Retail, data entry, inbound call, customer careTop
Skills Details:customer service, customer supportAdditional Skills
& Qualifications:MUST HAVE:- at least 6+ months of customer service
experience. (Call Center Preferred but not required) Retail is
sufficient- efficient in using a windows PC computer and navigating
their software system (super easy to learn)- typing: at least 35
WPM- good verbal and written communication skills (will be on the
phone all day and be required to follow up via email in some
instances)- internet connection - ( NEEDS TO BE HARDWIRED TO MODEM,
WIFI ONLY WON'T WORK)- reliable transportation (must be willing to
work hybrid)PERSONALITY- tone of voice and communication skills are
very important for this roleExperience Level:Entry Level About
Aston Carter: Please Note: Scammers are posing as Aston Carter.
We'll never contact you via Gmail, Telegram, or WhatsApp and we'll
never solicit money from you. At Aston Carter, we're dedicated to
expanding career opportunities for the skilled professionals who
power our business. Our success is driven by the talented,
motivated people who join our team across a range of positions -
from recruiting, sales and delivery to corporate roles. As part of
our team, employees have the opportunity for long-term career
success, where hard work is rewarded and the potential for growth
is limitless. Established in 1997, Aston Carter is a leading
staffing and consulting firm, providing high-caliber talent and
premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients' capabilities by seeking solvers and delivering solutions
to address today's workforce challenges. For organizations looking
for innovative solutions shaped by critical-thinking professionals,
visit . Aston Carter is a company within Allegis Group, a global
leader in talent solutions. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law. If you would
like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call or email for
other accommodation options. However, if you have questions about
this position, please contact the Recruiter located at the bottom
of the job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, Daytona Beach , Call Center Customer Service Rep., Sales , Daytona Beach, Florida
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