DaytonaBeachRecruiter
the smart solution for Daytona Beach jobs

Customer Service Representative

Company: Working Solutions
Location: Daytona Beach
Posted on: October 31, 2018

Job Description:

Job Locations US-FL-Daytona BeachCategory Customer Service/Support

Overview

Provide personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations. Focus on interactions regarding software navigation, plus assist customers with locating prior years' returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.

Responsibilities

  • Excellent verbal and written communication skills.
  • Positive attitude, flexible and adaptable to change.
  • Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
  • Ability to effectively communication, based on a customer's mindset.
  • Demonstrate a sincere desire to assist customers and put their needs first.
  • Contractors must be able to work at least 20 hours a week on this program during the client's operating hours.
    Qualifications

    Education and Experience:
    • At least 1 to 2 years' experience in a high-volume customer service role (i.e. call center, retail or similar environment).
    • Having achieved a satisfactory level of technical skill or knowledge - Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications using various browsers.
    • Experience using accounting or tax software in the past. Having prepared own taxes a plus.
      Competencies:
      • Technical Skills: Proficient data entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard.
        • Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
          • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems- within time constraints, and with available resources. Must be detail-oriented.
            • Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
              • Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
                • Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes Commitment to produce outcomes without direction and capable of finding necessary resources.
                  • Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.
                    • Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
                      • Computer Literacy: Ability to function in a multi-system Microsoft environment-using Word, Outlook, intranet, the internet and software applications.
                        • Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.
                        • Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.
                        • Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.

                          Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

                          We are currently not accepting applications from candidates residing in CA, NY, PA or WA.

                          PM16

                          Keywords: Working Solutions, Daytona Beach , Customer Service Representative, Sales , Daytona Beach, Florida

                          Click here to apply!

                          Didn't find what you're looking for? Search again!

                          I'm looking for
                          in category
                          within


Other Sales Jobs


Outside Sales - Pest Control - Bilingual Spanish Preferred -
Description: Description:Turner Pest Control is a rapidly growing pest control company that provides quality pest management services to both residential and commercial customers throughout the state of Florida. Pest (more...)
Company: Turner Pest Control
Location: Orlando
Posted on: 11/15/2018

College Graduates - Sales Management Trainee
Description: If you're looking to jump-start your career with a clear path to advancement, then the Enterprise Management Training Program is for you. Whether you see yourself in sales, business development, customer (more...)
Company: Enterprise Holdings
Location: Sanford
Posted on: 11/15/2018

Sales Representative
Description: Sales Representative Job Description Sales Agent Job Description Are you looking to grow your career and be rewarded for your successes Don't miss this opportunity to join our elite Call Center sales (more...)
Company: Hilton Grand Vacations (HGV)
Location: Orlando
Posted on: 11/15/2018


College Graduates - Sales Management Trainee
Description: If you're looking to jump-start your career with a clear path to advancement, then the Enterprise Management Training Program is for you. Whether you see yourself in sales, business development, customer (more...)
Company: Enterprise Holdings
Location: Winter Garden
Posted on: 11/15/2018

Sales Associate - Golf
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Orlando
Posted on: 11/15/2018

Inside Sales Representative
Description: Our client is an international manufacturer of aluminum products and they are expanding their presence in the US. We're looking for a talented
Company: JBN & Associates, LLC
Location: Orlando
Posted on: 11/15/2018

Virtual Customer Support Agent - $15/hr
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your help (more...)
Company: Mommy Jobs Online
Location: Orlando
Posted on: 11/15/2018

Retail Sales
Description: Retail Sales Overview The Retail Sales employee performs guest service by providing information to the guest about the store and retail products, assisting guests with merchandise, handling and care of (more...)
Company: Cracker Barrel Old Country Stores
Location: Winter Garden
Posted on: 11/15/2018

Inside Sales Representative for Recruitment Advertising
Description: Job Post Media, known for the tremendous value and creativity of our recruitment advertising products and services, is now hiring We are seeking experienced Inside Sales Representatives to join our team (more...)
Company: Job Post Media
Location: Jacksonville
Posted on: 11/15/2018

Work-At-Home Call Agents
Description: Work-At-Home Call Agents This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting (more...)
Company: Mommy Jobs Online
Location: Apopka
Posted on: 11/15/2018

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Daytona Beach RSS job feeds